Résumé

Lead Product Designer

Kumu · Remote · Aug 2021–Present

Led a team of designers and illustrators while also working as an individual contributor with multiple cross-functional teams to improve streamer quality-of-life (Creator Experience team), improve community engagement (Kumunity team), create new revenue channels (Revenue Streams team), and build tools to protect users (Trust and Safety team).

• Redesigned the mobile app’s navigation system, increasing usage of key features like Notifications (+88%) and Wallet (+470%)
• Revamped the livestream information architecture and interface, improving engagement and satisfaction for both streamers and viewers
• Implemented cold and warm states in the Feed experience, resulting in enhanced user engagement and improved user discovery
• Audited Kumu’s app interface to identify areas for improvement and created Kumu's first Design System, providing foundational guidelines for typography, color, grid use, and component libraries, ensuring consistency and accessibility
• Established Kumu's first Content Design Handbook, including guidelines on style, tone of voice, formatting, writing style, and guidance on accessible and inclusive content
• Set up hiring and grew the product design team to 8 people, created the design team's Career Growth Framework, and shaped team culture and design ops processes

Senior User Experience Designer

ING · Manila, Philippines · Apr 2019–Jul 2021

Lead designer for key mobile app (iOS and Android) experiences and design for internal tools used by banking operations.

• Streamlined customer support processes, reducing waiting time (~25%) and average handling time (~15%) through improved FAQ content, accessibility, chat functionality, and issue prioritization
• Successfully designed and implemented multiple internal tools, including an issue-tracking system, know-your-customer (KYC) tools, fraud management tools, a customer messaging tool, and customer lifecycle management tools
• Ensured usability and efficiency in internal tools, empowering banking operations to effectively manage customer complaints, disputes, fraud cases, customized fraud policies, and targeted campaigns

User Experience Design Lead

Accenture · Manila, Philippines · Nov 2017–Dec 2018

Acted as both interaction designer and visual designer for multiple client work. Clients included: Philippine Airlines, Mabuhay Miles, Globe Telecoms, Saudi Arabia Council of Ministers, and Singapore Ministry of Health.

• Led the audit and successful redesign of Philippine Airlines' website, focusing on content discovery and accessibility, resulting in significant increases in web users (80%), web sessions (93%), direct search conversions (205%)
• Transformed the knowledge-base used by Globe Telecom's customer support centers, improving usability and operational efficiency

Instructor

NXTLVL Academy · Manila, Philippines · Apr–Jun 2017

Instructed and mentored a class of 15 students transitioning to a career in UX design.

• Developed curriculum, delivered interactive lessons, and guided students in UX design principles, methodologies, and tools.
• Provided hands-on activities, mentorship, and constructive feedback to enhance student skills.
• Cultivated a collaborative learning environment, fostering creativity and problem-solving.

Product Designer

Kalibrr · Manila, Philippines · Jul 2015–Nov 2017

Led the design efforts for the enterprise B2B features of the platform, driving improvements in interface design, usability, and overall user experience

• Redesigned the Application Tracking System to align with the transition from a transactional model to a B2B SaaS model
• Optimized candidate search efficiency through a redesigned Candidate Search feature, leveraging an improved search interface and algorithm
• Elevated the mobile experience of the Job Board, resulting in a 40% increase in mobile job board applications and a 20% increase in total job applications
• Redesigned the Recruiter Dashboard, leading to a 30% increase in total accepted candidates and a 7% increase in accepted candidates per job, contributing to revenue growth for the business

Electronics and Communications Engineering

University of Santo Tomas · Manila, Philippines

Was also a licensed engineer at one point

Product and Growth Strategy

Reforge

Growth Series, Advanced Growth Strategy, Retention and Engagement, Finding Product Market-Fit, Product Strategy